Credit Card Conversion

Existing cardholders have received a new credit card with a different card number. Newly activated cards have many additional features, with many more to come!

Actors FCU is excited to announce our partnership with a new credit card processor to better service your credit card needs. This change will allow us to provide our members with an enhanced credit card program, full of new features and benefits!

In order to deliver you the best credit card program possible, this will require a few changes to your account, and we want to make sure you know exactly what to expect.

New available features:

24/7 Cardholder Access: You can view & manage your Actors FCU credit card account via our online banking website or mobile app. Enjoy expanded card management features such as reviewing transactions, pending activity, payment information, statements, custom alerts, e-statements, and more!
24/7 Cardholder Service: Call 1-646-867-6906 for immediate assistance with your credit card. Including balance inquiries, payment information, transaction history, statement requests or even to dispute a charge.
Digital Wallet: Your new card will include the latest technology, including support for use in digital wallets! (i.e.: Apple Wallet, Google Pay, Samsung Pay)
Contactless Transactions : Look for the contactless symbol at payment terminals to save time!
Safe and Secure: Every chip transaction and every contactless transaction includes a unique code, helping to protect against fraud and keep your information safe.

What you need to know:

• Your new card was mailed around 03/07/22 and should have been received within 7-10 days. Please note, your credit card number, CVV, and your expiration date have changed.
• Upon activating your new card, you will need to review previously scheduled payments. Additionally, any recurring charges will need to be reviewed and new card information will likely need to be provided.
• Your card history will be retained, but will only be accessible to our employees. You will not be able to access statements or history online after 03/20/2022. Therefore, we strongly recommend you download and save any statements needed before this date. After the conversion date, future statements will be available to you via paper or electronic format.
• For your convenience, we have posted an FAQ page on our website. However, if you have any additional questions or inquiries, please call 1-646-867-6906 for assistance. 

For more information, please visit our frequently asked questions.