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One phone number to remember, no matter where you are in the country.

212.869.8926

Monday | Friday
9:00 AM – 8:00 PM ET

  • Member Services - option 6
  • Consumer Lending - extension 414 (please use email below for fastest response)
  • Mortgage inquiries - extension 361 (please use email below for fastest response)
  • Mortgage servicing for existing loans - extension 313 (please use email below for fastest response)
  • Collections: Option 5
  • Lost or Stolen Cards / Fraud: Option 2
  • Investment Services: Option 7
  • Employee Extensions by Name: Option 8
  • TouchTone Teller: Option 1
     

Text us, 10am-4pm, ET:

  • Text us at 212.869.8926 to start a text conversation on your mobile phone. 

You can also email us anytime, 24/7:

You can also fax us anytime, 24/7:

  • Lending Services: 212.354.8541
  • Member Services - New York City: 212.575.5836
  • Member Services - AFM Local 802: 212.400.2145
  • Member Services - Chicago: 312.775.6230
  • Member Services - North Hollywood: 818.853.7508
  • Member Services - Los Angeles: 323.938.9035

Other important phone numbers:

Member Rewards helpline

Report Fraud on ActorCash VISA Debit or ATM card

Lost / Stolen ActorCash VISA Debit Card

VISA or MasterCard Credit Card Customer Service

  • For services including Fraud, Lost/Stolen, Disputes, Fee Reversals, Express/Additional Plastic, Physical/Statement Address Changes, Travel Alerts, Authorization Removals, Mother's Maiden Name & Telephone Number Changes, Statement Reprints, Temp Limit Increase, Balance Transfer Requests (except for HELOCS).
  • 833.350.1720 (24/7)

Credit Card Activation

LendKey Student Loans Customer Care


ActorsFCU Routing-and-Transit Number:  226077079

Visit the ActorsFCU Branches page to see address and contact information for all of our offices.

All services are available at all branches, except Signature Guarantees, which are unavailable at NYC Musicians Local 802. Please call ahead to your local branch for times that notary and Signature Guarantee services are available.


Supervisory Committee

If you have an issue with any department of the credit union, we ask you to first attempt to resolve the issue with that department. If you’ve tried but still feel it’s unresolved, you may confidentially contact the Supervisory Committee. Please do not contact them regarding any specific account concerns, such as balance inquiries, the replacement of a debit card, or anything to do with account needs.  Doing so will only delay your request because the Supervisory Committee does not handle day-to-day activities of the credit union. The Supervisory Committee is made up of unpaid Credit Union Volunteers. Please be respectful of their time and contact them only when appropriate:  Sup_Com@actorsfcu.com or by phone at 212.869.8926 extension 787.


2021 Holiday Hours

New Year's Day Fri. Jan. 1 All Branches & Call Center Closed
MLK Day Mon. Jan 18 All Branches & Call Center Closed
Presidents' Day Mon. Feb. 15 All Branches & Call Center Closed
Memorial Day Mon. May 31 All Branches & Call Center Closed
Independence Day (Observed) Mon. July 5 All Branches & Call Center Closed
Labor Day Mon. Sept. 6 All Branches & Call Center Closed
Columbus Day Mon. Oct. 11 All Branches & Call Center Closed
Election Day Tues. Nov. 2 Local 802 Closed
Veterans Day Thurs. Nov. 11 All Branches & Call Center Closed
Thanksgiving Day Thurs. Nov. 25 All Branches & Call Center Closed
Black Friday Fri. Nov. 26 Local 802 & L.A. Offices Closed
Christmas Eve Fri. Dec. 24 Branches Close at 3pm (respectivey) & Call Center Closes at 6pm (EST)
Christmas Day Sat. Dec. 25 All Offices Closed (Sat)
New Year's Day 2022 Sat. Jan. 1 All Offices Closed (Sat)

 

Please visit the CO-OP locator to find a shared branch credit union or surcharge-free ATM near you.


Expanding Website Accessibility

ActorsFCU is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase the accessibility and usability of our website to everyone. If you are using a screen-reader or other auxiliary aid and are having problems using this website, please talk with our Member Service Representatives, 212.869.8926, Option 6. All products and services available on this website are available at all ActorsFCU full-service locations.

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